Case study on dabbawalas

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Case study on dabbawalas

Origins[ edit ] In Bombay, Mahadeo Havaji Bachche started a lunch delivery service with about a hundred men.

Lunch boxes are marked in several ways: Each dabbawala is required to contribute a minimum capital in kind, in the form of two bicycles, a wooden crate for the tiffinswhite cotton kurta -pyjamas, and the white Gandhi cap topi.

Each month there is a division of the earnings of each unit. Fines are imposed for alcohol, tobacco, being out of uniform, and absenteeism.

As many of the carriers are of limited literacy the average literacy of Dabbawallahs is that of 8th grade [8]the dabbas boxes have some sort of distinguishing mark on them, such as a colour or group of symbols. The grouped boxes are put in the coaches of trains, with markings to identify the destination of the box usually there is a designated car for the boxes.

Case study on dabbawalas

The markings include the railway station to unload the boxes and the destination building delivery address. Some modern infrastructure improvements such as the Navi Mumbai Metro are not used in the supply chain, as cabins do not have the capacity for hundreds of tiffins.

The empty boxes are collected after lunch or the next day and sent back to the respective houses. The dabbawalas also allow for delivery requests through SMS.

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Tiffin distribution is suspended for five days each March as the tiffin-wallahs go home for the annual village festival. Betweenandlunch boxes are moved each day by 4, to 5, dabbawalas.

The union initiation fee is 30, rupees, which guarantees a 5,rupee monthly income and a job for life.


The rupee a month fee provides for delivery six days a week. Medge told Subrata Chakravarty, the lead author of the "Fast Food" article by Forbes where this claim first appeared, [27] that dabbawalas make a mistake "almost never, maybe once every two months" and this statement was extrapolated by Subrata Chakravarty to be a rate of "one mistake in 8 million deliveries.

In fact, I never used the term at all. As you know, six-sigma is a process, not a statistic. But it is commonly associated with a statistic of 1. I was impressed by the efficiency and complexity of the process by which sometiffin boxes were sorted, transported, delivered and returned each day by people who were mostly illiterate and unsophisticated.

I asked the head of the organization how often they made a mistake. He said almost never, maybe once every two months. Any more than that would be unforgivable to customers. I did the math, which works out to one mistake in 8 million deliveries—or 16 million, since the tiffin carriers are returned home each day.

That is the statistic I used. Apparently, at a conference ina reporter asked the president … whether the tiffinwallahs were a six-sigma organization. He said he didn't know what that was. When told about the 1. The reporter, obviously without having read my story, wrote that Forbes had certified the tiffinwallahs as a six-sigma organization.

That phrase was picked up and repeated by other reporters in other stories and now seems to have become part of the folklore.

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InPawan G. He presented his results on the efficiency of Dabbawallas in various fora. On-Time Delivery, Every Time to their compendium for its high level of service with a low-cost and simple operating study on dabbawala system of mumbai 1. a c a s e s t u d y o n d a b b a w a l a s s y s t e m p a g e | 1 department of business and industrial management term assignment production and operations management fymba- sem-ii section-a topic: a case study on dabbawala system of mumbai by, prakhar bhushan chawla divya gandhi sani gandhi viral submitted onth april.

JSTOR is a digital library of academic journals, books, and primary sources. S.N. Case Title: 1: M-PESA: Kenya's Experiment with Branchless Banking.

2: TOMS: One for One Giving Model: 3: Cadbury's Relaunch of Caramel and Wispa: Reposing faith in Standalone brands? Since , Dressed in white outfit and traditional Gandhi Cap, Mumbai Army of 5, Dabbawalas fulfilling the hunger of almost , Mumbaikar with home .

Case study on dabbawalas

Case Study of Mumbai Dabbawala system-On time delivery Every Time which also include the Six Sigma. Lecture Organization Lecturing Group exercises Quizzes/Assignments/Tutorials Case discussion Case study presentations.

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