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A few days after I signed the contract, I noticed a brake light issue with the vehicle while driving at night and the dashboard had 4 service lights.
The brakes were lighting up randomly, whether or not I pressed on them. When I brought the vehicle back to have it checked out I was supposed to also receive an inspection sticker.
I picked it up after work so the service center was already closed when I retrieved my keys and noticed there was no sticker I was past the 7 day mark for inspection.
I called back immediately and told them the issue was not rectified. So the brake issue was fixed after I had to bring my vehicle to Chevy personally and experienced the worst customer service of my life. After this I still did not receive an inspection sticker even though they had my car for another 4 days!
After complaining to the GM since the car does not yet qualify as a lemon, they tried getting me in another vehicle which would have cost me for the first purchase on top of the 2nd.
I noticed this when requesting his availability to discuss numbers for a different vehicle and it bounced back.
He and the salesperson kept telling me they would have updates with some vehicles and numbers, but I had to call back 4 times before I was able to go in person when I finally got answers. I was told they did not have anything comparable, but that they would check out some other vehicles.
The numbers they came back with were over twice what I was paying for the defective car!! There was no possible way I could afford that! I had e-mailed the assistant service manager again in regards to another problem I noticed. They had no availability until almost 3 weeks later.
In the meantime I had my own mechanic check out the vehicle and he stated he believed a wheel bearing was bad also. When the dealership checked the vehicle again they stated they did not find anything wrong with it. I ended up opening a case with Toyota directly after calling another dealership to see what else I could do and who was above GM Kupec.
Toyota had to send the request to the dealership twice before they received a response. On top of it I was never called or e-mailed like I was supposed to be. I had to continuously follow up with Toyota to figure out what was going on. Now my ONLY option is to get legal involved in the situation.Search the world's information, including webpages, images, videos and more.
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